Return Policy

Our Commitment

We want you to be completely satisfied with your compact furniture purchase. If you are not satisfied, we're here to help with returns and exchanges.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all parts and accessories included
• Returned within 30 days of delivery
• Accompanied by the original receipt or proof of purchase

Custom Furniture

Custom-made furniture items are made specifically to your measurements and specifications. These items are generally not eligible for return unless there is a manufacturing defect or error on our part. Please contact us to discuss any issues with custom orders.

Return Process

To initiate a return:

1. Contact us at info@mobilelab.world or call +1 (201) 785-9685 to request a return authorization
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Ship the item back to us using the provided return address

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or model, please contact us. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Contact Us

If you have questions about returns or need assistance, please contact us:

Email: info@mobilelab.world
Phone: +1 (201) 785-9685
Address: 30 W 10th St, New York, NY 10011, USA